Frequently Asked Questions

General Questions

What products do you sell?

We sell four stunning e-liquid flavours: Crunch Addict, Tropical Storm, Unicorn Sweat & In Bruges.

What's the difference between you guys and other e-liquid shops?

We're pushing the envelope in terms of e-liquid price & quality, customer service and ease-of-use. Take a long, hard look at our price points, taste our e-liquid and you'll understand what we're talking about.

How do I get hold of you?

Feel free to contact us anytime via hello@suchvape.com. Also, please make sure to regularly check your spam folder for emails from us to avoid any delays in communication.

Do I have to be 18 years of age to order from you?

You have to be of the legal age or older to use our service. We reserve the right to cancel any transaction where we reasonably believe you are not of the required legal age or purchasing products on behalf of a minor.

Who are you people?

We are a team of experts with 5+ years of e-liquid manufacturing experience who are proud to contribute their tiny part to making the vaping industry more efficient and safe. For a more poetic take on that, head to our About page.

Shipping Questions

How much does shipping cost?

The shipping cost is on us if your order is over $70. Smaller orders cost either $5.97 or $9.97 to ship.

Where do you ship from and what shipping method do you use?

All orders are shipped directly from our lab in the United Kingdom via our lovely Royal Mail.

Do you offer express shipping methods like DHL, FedEx, or UPS?

We don't offer express shipping. As a rule of thumb, these services don't like to deal with e-liquid.

What countries do you ship to?

We ship anywhere in the world (including your country, the USA).

How long does it take for my order to arrive?

Delivery doesn't usually take longer than 1-2 weeks from the moment of the dispatch, regardless of the destination country. This is a rough estimate based on historical measurements, however it can also range from just 3 to 30 days in extreme cases. Sporadic delays affect the entire industry and are no reason to be concerned. We do our best to keep you updated about the status of your shipment at all times.

Help, I'm running out of e-liquid, can you ship faster?

To our regret, we don't offer express shipping since DHL, UPS and other express couriers hesitate dealing with e-liquid products. We urge everyone who vapes to place a "refill" order no later than 2 weeks before running out of the current e-liquid supply. This estimate accounts for possible shipping delays and should keep you out of trouble.

What does your parcel look like, is it discreet?

It's a neat white padded paper envelope with nothing mentioning e-liquid written on it.

Will I have to pay any customs charges?

Please note that any potential additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Payment Questions

What payment options do you offer?

We accept payments via credit card (Visa & Mastercard) and Bitcoin.

I'm a loyal customer, how do I get the 10% discount?

Just use the post code of your last delivery in our store as a coupon code during checkout. And thank you!

Why do you ask for my phone number at checkout?

We receive a lot of pressure from credit card networks to detect and prevent fraudulent credit card purchases. Providing a phone number is a convenient way to decrease this risk. We don't store any of your billing information!

Product Questions

Where is your e-liquid produced?

Every SuchVape bottle is produced in our own certified ISO 6 lab based in the UK using the finest quality US food grade ingredients and pharmaceutical grade nicotine. We do not use diacetyl, food colouring, artificial sweeteners or anything weird of sorts. It really is high-end quality e-liquid at a price that almost anyone can afford.

Is your e-liquid pre-steeped?

No, we mix our e-liquid fresh so you might want to steep it for a few days.

What's the PG/VG ratio of your e-liquid?

All of it is mixed at 30% PG, 70% VG unless stated otherwise.

How do I store my e-liquid?

You'd want to store it in a cool (room temperature should do), dark place. You also have to keep it away from pets and children, like you would do with any product containing nicotine.